Automated Diagnosis

Reduce Mean Time To Repair with NetBrain's Diagnosis Automation

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Solution
Troubleshooting

Reduce the overhead associated with managing network service tickets at scale by quickly discovering issues, troubleshooting collaboratively, and capturing subject matter problem-solving expertise as automation. Allow any operator to leverage automation to resolve any reoccurrence of the same or similar problems, improving service availability and network uptime while reducing MTTR.

Repetitive Incidents

Close repetitive tickets faster by leveraging existing knowledge as automation.

Impact to Critical Functions

Accelerate remediation of abnormal critical application network functions including failover and security.

Transient Problems

Identify and resolve random complaints of slow and poor-performing applications when they occur.

Self-Service Needs

Shift workloads left from human to machine to increase user satisfaction.

Faster Problem Diagnosis

NetBrain generates real-time maps of the vicinity and then begins diagnosing the network’s physical and logical connectivity to capture intermittent or transient problems in real-time. NetBrain automatically maps the area, executes tasks, and records the diagnosis before your technicians get involved.

More Informed Decision Making

NetBrain auto-discovers your end-to-end hybrid network in real-time and generates a continuously updated data model through dynamic maps. Acting as a centralized database, it understands the configuration, topology, state, and condition of every aspect of the hybrid network including traditional network topologies, the datacenter, SD-WAN as well as all of the major public clouds.

Collaborative Troubleshooting

Complex problem-solving in a hybrid network may require several subject matter experts across a handful of technology domains including NetOps, SecOps, and DevOps. By offering an informed collaboration portal, NetBrain simplifies incident response workflow and allows teams to work together in real-time, eliminating time-consuming hand-offs and escalations.

Solve Reoccurring Problems Automatically

By capturing the steps your SMEs take and turning them into re-usable network automation units, problems can be solved once, and then whenever the same or similar problems occur, that expertise can be leveraged, dramatically reducing your resource demand and MTTR.