Network operations teams realize they need to reduce the overhead associated with managing network service tickets at scale. With a deep understanding of the network through the system and human knowledge, NetBrain enables IT teams to quickly discover issues, troubleshoot collaboratively, and capture subject matter problem-solving expertise as automation. Any operator can then leverage the captured automation to resolve any reoccurrence of the same or similar problems, improving service availability and network uptime while reducing MTTR.
Integrate with 3rd-party service management tools
Get real-time contextual information
Shift from human-centric to machine-centric
Automate incident management to resolve reoccurring incidents
Faster Problem Diagnosis
NetBrain generates real-time maps of the vicinity and then begins diagnosing the network’s physical and logical connectivity to capture intermittent or transient problems in real-time. NetBrain automatically maps the area, executes tasks, and records the diagnosis before your technicians get involved.
More Informed Decision Making
NetBrain auto-discovers your end-to-end hybrid network in real-time and generates a continuously updated data model through dynamic maps. Acting as a centralized database, it understands the configuration, topology, state, and condition of every aspect of the hybrid network including traditional network topologies, the datacenter, SD-WAN as well as all of the major public clouds.
Complex problem-solving in a hybrid network may require several subject matter experts across a handful of technology domains including NetOps, SecOps, and DevOps. By offering an informed collaboration portal, NetBrain simplifies incident response workflow and allows teams to work together in real-time, eliminating time-consuming hand-offs and escalations.
Solve Reoccurring Problems Automatically
By capturing the steps your SMEs take and turning them into re-usable network automation units, problems can be solved once, and then whenever the same or similar problems occur, that expertise can be leveraged, dramatically reducing your resource demand and MTTR.