How Can We Help You?

Automation Support. Reimagined.

Struggling to translate automation concepts from our Power User or NetBrain University Live! classes to your own environment? Unsure how to convert your custom Data View Templates into powerful, diagnostic Auto-Intents? Our Automation Experts will provide an objective assessment of your automation effectiveness, establish clear next steps guidance, and address any current blockers to automation excellence.

01 Connect

Let us know what’s going on – What’s not working with that BGP Visual Parser you built over the weekend, where you’re stuck deploying one of our new looking glass probes or self-service chat bots, and what you are trying to accomplish end-to-end.

02 Engage

Chat live with one of our NetBrain Automation Experts or break out into an interactive Zoom/Teams session where we can dig in a bit deeper and help validate what is (and isn’t) working for you.

03 Actionable Next Steps

Our Experts will teach you how to solve your problem or may point you in the direction of other self-help resources such as NetBrain University Live! Training classes, Power-User workshops, Knowledge Base articles, or valuable tips & tricks videos.

04 Follow-Up

Your NetBrain Automation Expert will schedule a 60-minute check-in session after you’ve had time to implement what was learned and see how you’re progressing toward achieving your automation goal.

Connect with an Expert

For more than a decade, our experts have partnered with companies to drive automation innovation and growth. Connect with us and gain a competitive troubleshooting advantage.

Chat Now

Rami Atweh

Director, Global Technical Support

Dongxu Jia

Senior Automation Engineer

Suneet Tatikonda

Senior Support Engineer

" Thank you to the Ask an Expert Team - They were able to help resolve my visual parser error in less than 5 minutes!"

- Richard D, Technology Company

" Thanks for the help with my VPN Gateway Auto-Intent! My expert was responsive, patient, and also helped connect me with a class for more training."

- Lead Network Engineer, Telecom Company

" It is nice to know that this hotline is here for people like me, who need help and are not sure where to go.

- Joseph R, Financial Industry

Additional Automation Resources

Accelerating adoption of automation is key to your operational goals, but not always simple or easy – Get connected with some of these valuable resources for next steps best practices and learning!