During the presentation we outlined how NetBrain’s NEW ServiceNow app automatically enrichs every ServiceNow ticket with a Dynamic Map and Executable Runbook diagnosis embedded directly in the ticket. How you can automatically map the crime scene for every incident ticket and even automate well-known problem diagnosis for continual MTTR improvement.
As you saw in the demos, NetBrain helps to:
- NetBrain Automation integrates across all ServiceNow event processing stages for improved efficiency and reduced outage times
- Instantly capture the crime scene of every network incident, enriching the ServiceNow ticket with an embedded Dynamic Map and Executable Runbook diagnosis.
- Automate well-known problem diagnosis for continuous MTTR reduction over time
- Collaborate more effectively than ever during incident response, sharing diagnoses and information in real time
Please see below for a recording of the webcast.