Troubleshooting Automation

Capture the crime scene, in real time

Network problems occur anytime. Catch them just in time.

Network problems occur anytime. Catch them just in time.

Integrate NetBrain with your existing incident management or event management solutions to trigger Just in Time Automation, for every ticket and every alarm. NetBrain will dynamically map the problem and embed a map URL into your third-party tool.

Map the problem area automatically
Automate triage before a human responds

Automate triage before a human responds

Automate common diagnostics – device health checks, link performance, configuration baseline analysis – before an engineer arrives on the scene, by integrating NetBrain with your incident management solution.

See event-triggered diagnosis
Execute expert know-how automatically

Execute expert know-how automatically

Without leaving the map, junior engineers can access senior engineers’ expertise and automate more targeted diagnostics with point-and-click simplicity. Analyze hundreds of potential issues — speed/duplex mismatch, increasing interface errors, queue drops — across 2 devices or 200 in seconds.

Share subject matter expertise with the entire team
Maximize your other tools’ intelligence

Maximize your other tools’ intelligence

Corral all your network information where it becomes actionable: the map. Dynamically toggle on/off any data you can get via CLI/SNMP (BGP configuration, QoS, multicast) or API — including data from ticketing systems, 24×7 monitoring solutions, even Cisco TAC.

Visualize data from all your network tools
Troubleshooting is a team sport

Troubleshooting is a team sport

What’s already been done? What results did other people find? Get everybody up to speed and on the same page — fast. No more emailing data dumps and log files. Share diagnostic results directly on the map for anyone to see.

Streamline collaboration with a shared analytics console
Go from reactive to proactive

Go from reactive to proactive

Incorporate post-mortem lessons learned into a predefined Executable Runbook (set of automated diagnostic steps) so that next time, first responders can tackle the problem without escalation. Close the troubleshooting loop to iteratively improve response times.

Turn firefighting into prevention