Empower Level-1 engineers to tackle tasks which used to require Level-2 or Level-3 to resolve. Your subject matter experts can codify and share their knowledge, so they can spend less time firefighting and more time on more strategic projects.
Resolve issues faster by eliminating duplication of effort and streamlining hand-off during escalation. Using a Dynamic Map as a collaboration platform, teams can work together with a shared view of the network, to see who did what when (and what was the result).
Is your team dependent on a handful of experts when new tech is rolled out (SDN, QoS, multicast)? Now, subject matter expertise can be documented and shared so anyone in Ops can handle issues across the new technology with confidence.
A Runbook-based change management approach makes it possible to review, approve, implement and verify changes all in one place. Anyone can easily see what’s been done, making it easier to get on the same page.
The network is guilty until proven innocent. Eliminate finger-pointing by giving every team — security, applications, virtualization — visibility into what’s really going on. Data from everybody’s tools can be integrated into a Dynamic Map for data visualization in one place.