March 18, 2020
The coronavirus pandemic, and the ensuing social distancing, has thrown us all for a loop: travel plans and events cancelled, schools and restaurants closed, professional sports seasons suspended, and entire workforces now working remotely.
Suddenly IT teams now have to support a massive influx of people working from home.
More than most, we at NetBrain realize what a strain that puts on the network and the teams managing it.
That’s why today, our founder and CEO, Lingping Gao, sent out the following letter to our customers.
Dear NetBrain Customer,
COVID-19 and the ensuing response have had broad and disruptive consequences to individuals, families and businesses. During this stressful and uncertain time, NetBrain is committed to providing you and your business the tools to keep your network healthy.
Many of our customers are making heavier use of NetBrain to understand and diagnose changes in their network.To support you and your team in tackling these new and unique challenges, we will be offering additional licenses at no charge for the period of the crisis. Please reach out to your CSM or firstname.lastname@example.org and we will be here to help. Once business returns to normal, we will revert back to existing license limits.
We are also making available the NetBrain Remote Work Toolkit, developed by our Senior Automation Engineers. This toolkit is developed to help you manage the unique challenges presented by shifting network traffic to increasing remote work.The toolkit will help you:
- Map your remote access traffic
- Baseline and monitor key remote access parameters (utilization, session/license usage, etc.)
- Diagnose remote access issues
You can learn more about our toolkit from our upcoming When Everyone Works Remote: Steps for Preparing Your Network webinar next Thursday (see below to sign up) or contact your CSM or email@example.com directly. Our support and services teams will continue to roll out toolkit updates on a weekly basis to you and your team.
Lastly, we are prioritizing our team’s personal safety and health in conjunction with our commitment to you. Our global support and services teams is set up to work from anywhere to ensure the crisis will not impact NetBrain’s services to you, or the health of our own team.
Thank you for continuing to trust NetBrain in supporting your network. During this time if we can help with anything, please don’t hesitate to reach out. We are all in this together and we are ready to help.
NetBrain Founder & CEO
Register for the When Everyone Works Remote webinar
US: When Everyone Works Remote: Steps for Preparing Your Network
Thursday, March 26, 2020 at 2:00 pm ET (11:00 am PT)
Europe: When Everyone Works Remote: Steps for Preparing Your Network
Thursday, March 26, 2020 at 2:00 pm CET