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Cisco SmartNet Renewals and “Spreadsheet Hell”

by Claudio Pallais Sep 25, 2023

About a year ago, I was a member of the Advanced Networking team at a regional ISP (Internet service provider)—a glamorous name for an elite strike force of networking rock stars known to troubleshoot first and ask questions later.

And yet, I remember one of my last tasks before an opportunity with NetBrain presented itself was to work with our reseller on our Cisco SmartNet renewal—a decidedly unglamorous job. And it’s not like I was the rookie member of the team left with the grunt work while our veterans chased glory: I was the Director!