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High Cost of Network Outages

NB author by Valerie DiMartino Apr 11, 2024

Network outages carry a significant financial and operational impact. From service disruption to reputational damage, the costs add up fast, often reaching hundreds of thousands or millions per incident. Thankfully, there are practical network assessments that can help identify weaknesses and prevent outages from occurring to maintain critical operations without costly interruptions.

Network Outage Costs

According to the 2023 Uptime Institute survey, 54% of organizations lost over $100,000 on their last major outage, and 16% said it topped $1 million. In 2024, the survey showed that the frequency and severity of the outages remained unchanged. Annually, 10 to 20 high-profile IT outages or data center events occur globally, resulting in severe financial loss, business and customer disruption, reputational loss, and, in extreme cases, loss of life.

Despite built-in redundancies, networks remain vulnerable because manual processes and reactive troubleshooting are prevalent. Engineers invest significant time setting up service foundations, but enforcement is minimal. Troubleshooting only begins after issues arise, slowing the response. The core problem is a lack of proactive action and limited adoption of network automation. Recurring issues persist because we lack efficient tools to automatically capture and apply operational knowledge across hybrid environments.

Case Study: Saudi Telecom (stc) Implements Automation to Prevent Network Outages

In 2021, stc faced a critical application outage that took almost a month of cross-team troubleshooting to resolve. The costly disruption proved that the company needed better visibility and a strategic incident management approach. The company’s CTO championed an organization-wide solution offering end-to-end visibility and automated incident management across infrastructure and applications.

Today, stc’s data center and design teams use NetBrain’s network assessments regularly for application performance health checks, protected change management, and proactive infrastructure monitoring. Read the full case study.

Network automation is evolving beyond reactive measures. Imagine capturing your engineers’ expertise and applying it proactively across your network without coding? That’s what NetBrain enables. Our intent-based network automation platform enables continuous, no-code assessments of network health, compliance, and change, replacing manual processes.

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