The airline industry is a complex ecosystem where even the smallest disruption can have far-reaching consequences. From delayed flights to widespread cancellations, network outages can result in significant financial losses, damaged reputations, and frustrated passengers.
Major airlines have experienced firsthand the devastating impact of network failures underscoring the critical need for enhanced network resilience in the aviation sector.
The airline industry is a complex ecosystem where even the smallest disruption can have far-reaching consequences. From delayed flights to widespread cancellations, network outages can result in significant financial losses, damaged reputations, and frustrated passengers.
Major airlines have experienced firsthand the devastating impact of network failures underscoring the critical need for enhanced network resilience in the aviation sector.
Airline IT departments grapple with a unique set of challenges:
| Under Investment in IT Systems | Aging Systems or Systems Designed not to Work Together | Lack of IT Staff and Training |
|---|---|---|
| • Caused by poor airline profitability • Need to identify problems and priorities • Over dependency on humans for monitoring and risk avoidance |
• Complexity due to a multitude of integrated legacy systems that must talk to each other • Lack of ROI cause low investment in operations • Lack of focus on building a unified system • Risk of a break in part of the fragile system causing a major disruption |
• Lack of automation causes inability to keep pace with operational noise • Making network changes takes too long and is risky • Operations is mainly reactive and manual |
These factors contribute to a network environment that is vulnerable to disruptions.
NetBrain analyzed over 34,000 tickets from a major airline over a 24-month period and reduced MTTR for 12 use cases providing >$10M a year of savings. Read more about this and how another major airline achieved 25% MTTR reduction.
To address these challenges, airlines must prioritize network resilience as a core business objective. By investing in no-code network automation, airlines can significantly improve their network performance and reduce the risk of outages.
Improve network reliability through continuous network assessment to find hidden problems that could lead to outages and disruptions. NetBrain’s network automation offers:
TransformationAirlines can reduce OPEX and audit pain through continuous network assessments using automation. This reduces the chance of outages while ensuring the reliability of redundancy in place.
Furthermore, automation improves customer satisfaction by preventing costly flight delays and cancellations due to outages, enhancing Mean Time to Repair (MTTR) by minimizing repetitive incidents, and reducing manual work to increase efficiency. Overall, automation is a critical tool for airlines to maintain robust IT operations and deliver a seamless customer experience.
