Next-Level Support on the Next-Gen Platform
The Self-Service Chatbot enables users to solve their network troubles independently without human intervention. It facilitates network diagnosis and troubleshooting, even for users without an extensive programming background. Explore the key capabilities of NetBrain’s network automation chatbot to see how it can fit your organization’s processes.
Chat Console
NetBrain has a repository of automations and diagnoses retrofitted into your organization’s system and can be accessed by users in multiple ways, such as the chatbot. It offers:
- Automation For All: Provide non-NetBrain users access to interact with your automation library, powered by your no-code Network Intents.
- Interactive Troubleshooting: Users can interact with the chatbot’s intuitive input prompts to troubleshoot network issues like slow application reports, link health, path latency, and app and device health and access diagnostic data.
- Ease of Use: Designed to assist with minimal input, the chatbot provides powerful network assessments and maps to operators of all skill levels.
Collaboration
NetBrain’s network diagnostics chatbot facilitates real-time collaboration and communication among team members. Integrate the program into your system to improve collaboration and troubleshoot issues faster.
- Inclusive Sharing: Share troubleshooting findings, chat history, and maps with non-NetBrain users granted read-only access.
- Ease Cooperation: Allow external teams to utilize the NetBrain Chatbot console and Incident Portal for collaborative problem-solving.
Bot Wizard
Every organization has unique needs and processes, thereby requiring distinct responses when troubleshooting. The Self-Service Chatbot allows users to customize workflows and automation tasks, which can be added to the Automation Library.
- Custom Creation: NetBrain power users can access the Bot Wizard to create unique chatbots with access to Intent-based automation applicable to diverse network scenarios.
- Guided Setup: The Bot Wizard streamlines bot creation, guiding power users through the automation logic with the help of Intent Template or Automation Data Tables.
Automated Troubleshooting
NetBrain uses intent to diagnose network issues based on user prompts and cross-references these queries against real-time data. Users get the latest information on demand, enabling faster resolution.
- Guided Troubleshooting: The chatbot pulls information from your organization’s integrated knowledge base, ensuring troubleshooting information is correct and up to date. Users get step-by-step guidance for troubleshooting based on the network’s golden configurations.
- Broader User Accessibility: The program minimizes heavy reliance on IT experts, freeing network engineers to work on more complex matters. General staff members are equipped with the knowledge to fix issues without disrupting network operations.
Dynamic Mapping
The Self-Service Chatbot leverages NetBrain’s Dynamic Mapping capability to provide you with the current status of your entire network. It scans every layer of your network topology for accurate insights into overall health and performance.
- Real-Time Insights: The chatbot can parse through an enormous amount of data to create dynamic maps of an organization’s network. It provides real-time information on traffic, device connections, and potential problem areas.
- Shorter Response Times: A comprehensive visual of your network makes identifying threats and vulnerabilities easier, allowing users to troubleshoot faster. The Self-Service Chatbot reduces average incident response times, improving user satisfaction.
Fast Track Network Troubleshooting With the Self-Service Chatbot
Prevent issues from affecting business operations with an automated troubleshooting solution tailored to your organization. Minimize service disruptions with NetBrain’s Self-Service Chatbot. Request a demo with our experts to learn more.