The Era of Proactive Network Operations
For decades, network teams have been fighting fires with limited visibility. We can see devices, interfaces, and links, but we’ve been missing the most critical piece: understanding what the network...
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by Valerie DiMartino Aug 20, 2025
New Gartner research confirms the shift to autonomous operations is no longer a future concept—it’s a present-day strategic imperative. Here’s what it means for you.
For years, network leaders have been promised the transformative potential of AI and automation, only to be met with complex tools that require more work to implement than they save. The result? Gartner estimates that
The barrier hasn’t been vision; it’s been value. Until now.
A new class of technology is emerging that moves beyond simple task automation and even beyond generative AI assistants. It’s called Agentic NetOps, and according to a groundbreaking new Gartner report, “Agentic NetOps Will Revolutionize Network Operations,” it is poised to be a game changer and fundamentally redefine how networks are managed.
Gartner predicts that, “by 2030, 50% of organizations will use agentic NetOps with minimal human involvement, up from nearly 0% in 2025.” This isn’t just incremental improvement; it’s a complete paradigm shift from “humans in the loop” to “humans on the loop”, overseeing autonomous systems that prevent problems before they impact the business.
What is Agentic NetOps? Moving from Assistants to Agents
Traditional AI and GenAI tools act as support systems. They provide recommendations, generate reports, or answer questions. But they still require a human to interpret, approve, and execute.
Agentic NetOps is different. As Gartner defines it, it “leverages goal-driven, autonomous AI agents with capabilities such as memory, planning, sensing, tooling and policy guardrails, that have been granted rights by the organization to operate network tasks and processes independently.”
In practice, this means an AI agent can:
This comprehensive and near-real-time approach ensures that incidents are addressed more quickly and accurately than would be possible with human operators alone. It transforms the network from a reactive utility into a proactive, self-healing asset that enhances network reliability, improves operational efficiency, and improves the end-user experience at a scale humans cannot match.
The Tangible Benefits: Why This Isn’t Just Hype
Gartner outlines clear, transformational benefits for organizations that embrace this approach:
The Risks of Inaction: “No Change” is the Riskiest Alternative
Gartner is clear: the value of agentic NetOps exceeds previous iterations of AI and automation. The alternative to Agentic NetOps is not standing still; it’s falling dangerously behind. They outline three paths:
The report summarizes that, “to gain the full anticipated value of agentic NetOps, organizations need to think transformationally and not incrementally.”
NetBrain: Your Partner on the Path to Autonomy
As a Representative Vendor named in this Gartner research, NetBrain is at the forefront of making Agentic NetOps a production reality today. Our platform is built on the core principles that Gartner identifies as critical:
We are moving past the era of dashboards and alerts and into the era of actions and outcomes.
Ready to Move from Concept to Concrete Value?
The question for network leaders is no longer if Agentic NetOps is the future, but how to start building a strategy today.
Download the full Gartner report, “Agentic NetOps Will Revolutionize Network Operations,” to gain a comprehensive understanding of the capabilities, risks, and roadmap for adoption. This is your first step toward transforming your network operations from a cost center into a competitive advantage.
Gartner, Agentic NetOps Will Revolutionize Network Operations, Jonathan Forest, Andrew Lerner, 6 August 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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