BETTER TOGETHER
NetBrain + ServiceNow Integration
Automated Network Ticket Diagnostics & Resolution—From the Moment a Ticket is Created
NetBrain’s no-code integration with ServiceNow automates diagnostics, accelerates resolution, and empowers every engineer to resolve incidents with real-time visibility and AI guidance.
Why Integrate with ServiceNow?
Manual diagnostics. Long escalations. Repetitive incidents. If your ServiceNow tickets involve network issues, then NetBrain adds the automation, visibility, and AI workflows to close them faster, and prevent them from coming back.
Cut MTTR by 50% or more
Auto-diagnose up to 95% of issues
Empower Tier-1 with AI guidance
Eliminate recurring incidents with Golden Assessments
Align with ServiceNow 2025 integration standards
How It Works
- Incident Created in ServiceNow
Tickets trigger NetBrain based on metadata like; type, severity, or keywords. - NetBrain Runs Diagnostics Automatically
Dynamic Maps with Data Views are built, automation runs, and root cause analysis begins immediately. - Results Returned to the Ticket
Visuals, diagnostics, and recommendations are written back into the ServiceNow record for fast triage or closure.
What You Can Do with NetBrain + ServiceNow
| Capability | What It Enables |
|---|---|
| Auto-Diagnostics | Real-time incident triage with no human input |
| Dynamic Map Generation | Visualize traffic paths, topology, and affected nodes on demand |
| Runbook Automation | Trigger custom diagnostics from ServiceNow via API or workflow |
| Golden Assessment | Scan the network to prevent a known issue from happening again |
| AI Bot Assistance | Diagnose in natural language, accessible to Tier-1 |
| Auto-Documentation | Ticket-linked diagnostics and compliance reporting done automatically |
Designed for Enterprise-Grade ITSM
- Secure REST API–based integration (no middleware required)
- ServiceNow Flow Designer & IntegrationHub compatible
- Optional MID Server for secure on-prem data access
- TLS 1.2 and TLS 1.3 encryption with credential vault integration
- Fully aligned with ServiceNow’s 2025 Yokohama integration standards
Where NetBrain Supercharges ServiceNow Tickets
NetBrain supports hundreds of automation scenarios—but it delivers the greatest impact on the types of incidents that most commonly flood ServiceNow queues.
- Application latency and reachability
- Routing path anomalies or black holes
- Firewall/ACL misconfigurations
- Change-induced performance degradation
- NTP sync issues or time drift across devices