Besides mentioning other users, you can escalate network problems to upper-level engineers by sharing a runbook.

1.In the Runbook pane, click the icon to select Share Runbook.  

Note: Only the saved runbook can be shared.

Tip: You can click Copy Map Link to Clipboard, and paste the link in any communication tools to share the runbook with other users directly.

2.In the Share Runbook dialog, specify the users that you want to share the runbook with.

1)Enter the username or email address.

Note: Users in the To field will receive both a system notification and an email; users in the CC field will only receive an email. Make sure the Email Server Settings are configured correctly.

2)The subject is auto-populated. Modify it based on your needs.

3)Type a message if required.

3.Click Share.