Using Incident for Collaborative Troubleshooting

Incident enables multiple users to collaborate on the same troubleshooting task. An incident serves as a ticket in NetBrain IE system to track a network problem or a network change.

With the incident, end users are able to organize and share maps, devices, individual insights, and findings targeting a specific troubleshooting task. End users can collaborate with others to resolve issues on the same page by sending messages, which effectively reduces the mean time to repair (MTTR).

In addition, the system offers an independent portal page for each incident, enabling external users without IE seat licenses to join incidents and collaborate by viewing maps, posting messages, and so on.

Complete the following steps to use the incident to resolve issues.

1.Create an Incident

2.Share Insights in Collaboration Session

3.Invite Others to Join an Incident



See also:

Browse and Manage Incidents