Set up an API Server

Create a BMC Remedy API Server:

1. Pre-requisites
2. Create BMC Remedy API Server Connection

Pre-requisites

Application Version

Network Connectivity

User Account and Privileges

Create BMC Remedy API Server Connection

Note: If the environment has been deployed with multiple Front Servers, repeat this section for each of the Front Servers.

1. Using a web browser, login to the NetBrain Desktop UI using the System Admin credentials.
   • http://<NetBrain Web Server IP>
2. Navigate to the NetBrain API Server Manager.
   • Domain Management > The Start Menu > API Server Manager
3. In the API Server Manager screen, click Add.
4. Complete the Add API Server dialog screen as follows:
   • Server Name: BMC Remedy API Server <Front Server>
   • Description: BMC Remedy
   • API Source Type: " BMC Remedy API Adapter"
   • Endpoint: BMC Remedy instance endpoint (ex "https://192.168.28.253:8008")
   • Username: BMC Remedy account's username
   • Password: BMC Remedy password
   • Front Server/Front Server Group: Select FS/FSG which would have reachability to BMC Remedy instance endpoint
5. Click Managed Devices: 0 to assign BMC Remedy Search enabled devices to this API Server.
   • Click + Device.
   • Select the "Device Type" radio button.
   • Select All Device Types.
   • Click ">>", then click OK two times to save the device assignment.
6. Click Test to initiate a connectivity test between the NetBrain front server and the BMC Remedy instance configured.
   

   Test Results	Screenshots
   Successful Connection
   Error Scenario: The entered credentials are incorrect. Possible Resolution: Confirm credentials specified in the BMC Remedy API Server configuration and retry.
   Error Scenario: BMC Remedy endpoint is unreachable. Possible Resolution: Confirm that the NetBrain Front Server(s) can reach the BMC Remedy Server on Port 8008 via HTTPs