R12 Publication-2025July16
Run Cisco Support Assessment Qapps
The following Cisco support information is collected and attached to the supported Cisco devices and modules in NetBrain:
- Cisco coverage information
- Cisco EoX information
- Cisco software suggestion information
- Cisco opening cases with their associated bugs and RMAs
Cisco Coverage Summary
- Double-click a Cisco device to open the Device Details pane.
- Select the Data Tables tab> NCT tab
- Select Cisco Coverage Summary from the drop-down.
NetBrain includes the following information in the Cisco Coverage Summary NCT table.
- Module Name
- Module Type
- Serial Number
- Service Contract Number
- Is Covered
- Service Line Description
- Covered Product Line End Date
- Warranty End Date
- Warranty Type
- Warranty Type Description
Cisco EoX HW
- Double-click a Cisco device to open the Device Details pane.
- Select the Data Tables tab> NCT tab
- Select Cisco EoX HW from the drop-down.
NetBrain includes the following information in the Cisco EoX HW NCT table.
- Module Name
- Module Type
- Serial Number
- Base PID
- PID Description
- Product Bulletin Number
- Link to Product Bulletin URL
- EoX External Announcement Date
- End of Sales Date
- End of SW Maintenance Releases
- End of Security Vulnerability Support Date
- End of Routine Failure Analysis Date
- End of Service Contract Renewal
- Last Date of Support
- End of Service Attach Date
- Updated Time Stamp
Cisco Software Suggestions
- Double-click a Cisco device to open the Device Details pane.
- Select the Data Tables tab> NCT tab
- Select Cisco Software Suggestions from the drop-down.
NetBrain includes the following information in the Cisco Software Suggestions NCT table.
- Base PID
- MDF ID
- Product Name
- Software Type
- Release Format 1
- Release Format 2
- Release Date
- Major Release
- Release Train
- Release Life Cycle
- Release Display Name
- Train Display Name
- Is Suggested
- Image Name
- Image Size
- Feature Set
- Description
- Required RAM
- Required Flash
Troubleshooting
If there are any problems encountered during the deployment or integration of NetBrain with Cisco SNTC, contact NetBrain Support at [email protected].