R12 Publication-2025July16

Front Server is not Configured

Front Server is not Configured

Error Code: API-004-001

Description

If no device can be found after discovery, check the Device Log and find the message such as "The Front Server hasn't been set up", follow the instructions below.

Troubleshoot

  1. Check the API server configurations and click Edit to modify it.

  2. Select the correct Front Server.

  3. Click Test to test the configure and click OK to save.
    Graphical user interface, application Description automatically generated
  4. Re-start the discovery task. If the issue still exists, collect data and feedback to NetBrain Platform/Dev Team for further troubleshooting.
  5. Collect Data
  • Python Error & Debug Logs: Copy the python error logs from the worker server. Make sure the timestamp of the log is within the issue happened. (Enable the python log print first before collecting logs data.)
  • API Raw Data: Only collect it upon the Dev Team’s request and the customer’s approval. For more information, contact NetBrain support. 

Sample Case

N/A


Exceed the License Limit Lack of Some Frame Patch