Intent-based Triggered Automation

Triggered Automation Framework (TAF) provides powerful triggered diagnosis by executing Network Intent automatically for incoming tickets. There are two ways to trigger the diagnosis: an external ticket from the 3rd party system (an API call from the machine to machine) and a self-serviced call from Teams Chat Bot, Emails, ServiceNow App, and Incident Portal (an API call from human to machine). For both types of trigger, TAF matches it with suitable intent based on pre-defined criteria to perform triggered diagnosis. The results are displayed in the Incident Pane and third-part Apps (e.g., ServiceNow App) and Dashboard.

Tickets from the third-party system

Self-service Diagnosis

See Also:

• Setup Triggered Automation
• Incident Pane
• Incident Portal