R12.1-2025Jul03

Set up Triggered Automation

Follow the steps to configure TAF to trigger diagnosis from the IT system:

  1. Define Integrated IT System
  2. Define Incident Type to Classify Different Tickets 
  3. Define Triggered Diagnosis
    Information Note: The execution logs can be viewed iView Triggered Diagnosis Log.
  4. (For NetBrain AI Insight) Define TAF with AI Insight.

NetBrain supports triggered diagnosis from external IT systems integrated with NetBrain, such as ServiceNow, Splunk, BMC Remedy. NetBrain also supports diagnosis triggered by Email.