View Ticket Types

View ticket types and their knowledge documents and prompts.

1. View the ticket types generated by the LLM.
2. View the ticket fields for each ticket type. You can click it to view the details, as well as the original ticket.
   
3. (If needed) You can adjust the prompt and re-generate the ticket types, knowledge documents and prompts.
4. View the knowledge document summarized by AI. You can modify the troubleshooting steps as needed.
5. View the AI Insight Prompt generated by AI. It might contain variables.