R12.1 JA-2025July15

Setting up and configuring ServiceNow App 3.0

NetworkBrain’s ServiceNow Application tightly joins the two systems together enriching the value of your ServiceNow deployment.  Following initial setup and configuration and integration of the ServiceNow platform with your NetworkBrain system, the NetworkBrain Administrator can perform all ongoing tasks and automation enhancements without the need to involve ServiceNow Administrators.

Use Flow

Follow the steps to set up and configure ServiceNow App 3.0:

  1. Connect the ServiceNow Instance and NetworkBrain
  2. Configure Data Field Sent to NetworkBrain
  3. Create Trigger Rule for Incident

For mode details, please refer to NetworkBrain ServiceNow Quick Start Guide.