Besides mentioning other users, you can escalate network problems to upper-level engineers by sharing a runbook.
Every runbook has a unique URL in the system. With the URL, you can share a runbook with more users in the same domain, or even external users who do not have system accounts. They will receive both system notifications and email notifications.
1.In the Runbook pane, click the icon to select Share Runbook.
2.In the Share Runbook dialog, specify the users that you want to share the runbook with.
1)Enter a username and then select the matched user account from the populated drop-down list, or directly enter an email address.
Note: To complete an email address, you can enter a comma, semicolon, or press the Enter key, Tab key, or Space key.
Note: Users in the To field will receive both a system notification and an email; users in the CC field will only receive an email. Make sure the Email Server Settings are configured correctly.
2)The subject is auto-populated. Modify it based on your needs.
Tip: You can click Copy Runbook Link to Clipboard, and paste the link in any communication tools to share the runbook with other users directly.
3)Type a message if required.