For knowledge sharing or escalation, you can add a note in a runbook to describe what you have done and discovered, and mention other users or devices to notify them or address a problem.
2.Input text. You can customize the font and style of the text, and also insert a hyperlink into the text.
3.Click OK to save the text.
In the Note pane of a runbook, you can use the mention function to alert users, or to call a device or a map.
▪Enter @ to mention a user.
▪Enter # to mention a device or a map, and further address a property of the device.