For knowledge sharing or escalation, you can add a note in a runbook to describe what you have done and discovered, and mention other users or devices to notify them or address a problem.

1.Select an action node in a runbook, and click the Note hyperlink to expand the Note pane.

2.Input text. You can customize the font and style of the text, and also insert a hyperlink into the text.

3.Click OK to save the text.

Mentioning a User/Device/Map

In the Note pane of a runbook, you can use the mention function to alert users or to call a device or a map.

▪Enter @ to mention a user.

▪Enter # to mention a device or a map, and further address a property of the device.