Define Triggered Automation

Triggered Automation Framework (TAF) provides powerful triggered diagnosis by executing Network Intent automatically for incoming tickets. There are two ways to trigger the diagnosis: an external ticket from the 3rd party system (an API call from the machine to machine) and a self-serviced call from Teams Chat Bot, Emails, ServiceNow App, and Incident Portal (an API call from human to machine). For both types of trigger, TAF matches it with suitable intent based on pre-defined criteria to perform triggered diagnosis. The results are displayed in the Incident Pane and third-part Apps (e.g., ServiceNow App).

Follow the steps to configure TAF to trigger diagnosis from the IT system:

1. Define Integrated IT System
2. Define Incident Type to Classify Different Tickets 
3. Define Triggered Diagnosis
   

   Note: The execution logs can be viewed in View Triggered Diagnosis Log.

NetBrain supports triggered diagnosis from external IT systems integrated with NetBrain, such as ServiceNow, Splunk, BMC Remedy. NetBrain also supports diagnosis triggered by Email.

• Set Up and Configuring ServiceNow App 3.0
• Define Self-Service
• Define Email Trigger
• NetBrain Automation Bot for Microsoft Teams