Browse and Manage Incidents

The system allows you to browse incident summaries via Incident Quick Access and manage all the incidents in the current domain in Incident Manager.

Click the icon in the quick access toolbar to open the Incident Quick Access pane. View the count of the increased incidents in one day or a week. You can also operate on a specific incident, such as opening an incident, adding maps, or inviting members to an incident.

There is a quick entry for searching incidents next to the quick access toolbar, and you can search for Incident here using the ID and subject of the Incident as the search item. Click this entry to see the recent incidents, and select one to open it.

With Incident Manager, you can organize all incidents in the current domain using folders or edit/delete an incident. You can access Incident Manager via the Incident Quick Access pane or Start Menu.

1. Click the  icon and click Incident Manager.
   
2. Manage the incidents.
   
   
   1. Right-click the All Incidents node to create a new folder or Incident.
   2. Right-click a specific incident to open, edit, or delete it.
   3. Click Export to export the incident list.

      Note: The export function in the folder structure can be used to export the incident list under the current folder and its subfolders, but the export function at the upper-right corner of the incident table can only export the incident list in the current table.