Setting up and configuring ServiceNow App 3.0

NetBrain’s ServiceNow Application tightly joins the two systems together enriching the value of your ServiceNow deployment.  Following initial setup and configuration and integration of the ServiceNow platform with your NetBrain system, the NetBrain Administrator can perform all ongoing tasks and automation enhancements without the need to involve ServiceNow Administrators.

Use Flow

Follow the steps to set up and configure ServiceNow App 3.0:

1. Connect the ServiceNow Instance and NetBrain
2. Configure Data Field Sent to NetBrain
3. Create Trigger Rule for Incident

For mode details, please refer to NetBrain ServiceNow Quick Start Guide.

Note: From version R12, NetBrain supports OAuth 2.0 and token users accounts are disabled by default. It is recommended to access open API with OAuth 2.0 protocol. However, token user accounts can be enabled from Open API > Settings since R12 patch version 12.0.0.7.