Define Virtual Incident Type

Follow the steps below to define a virtual incident type:

1. Click the start menu and select Triggered Automation Manager.
    
2. In Triggered Automation Manager, navigate to the Manual-setup Triggered Diagnosis tab > Virtual Incident Type tab, click Add Virtual Incident Type.
3. On the New Virtual Incident Type window, define the name and description for the virtual incident type. For example, Name: BGP Device, Description: Verify BGP status.
4. Define the Data Field Type.
   • Dynamic Data Field Via Hash Tags: Hash Tags will pass the value to the data field.
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     1. Click Add and select the Hash Tag from the drop-down list. For example, select #bgp_device.
     2. Click Add to add the data field name and its corresponding source Hash Tag fields so the Hash Tag can pass the value to the data field.
        
     3. Define a field name and select its source Hash Tag fields. For example, enter device_name and select #hostname as the source Hash Tag field, so the value of the #hostname will pass to the device_name data field.
        
     4. Enter the description for this data field so all other users can be aware of the meaning of the data field.
     5. You can decide whether to enable the Mandatory checkbox. If the data field is mandatory and its value is empty, no automation will be triggered. 
     6. Repeat steps a-e if you need to define more than one data field.
   • Static Data Field: After the static data field is defined, the data field value received from self-service will pass the value to this data field.
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     1. Select Static Data Field.
     2. Click Add.
     3. Enter the field name and its description.
        
     4. You can decide whether to enable the Mandatory checkbox. If the data field is mandatory and its value is empty, no automation will be triggered. 
     5. Repeat steps a-d if you need to define more than one data field.
5. Define the advanced settings.
   If you select the Enable Incident Portal option, the Incident Portal will be created.
   
6. Click OK to save the virtual incident type.