Refresh Subscription License

To avoid account suspension or deactivation of certain advanced features, you must renew the license term when the license expiry date is approaching.

Follow the steps below to refresh your subscription license, when a new term is available in your NetBrain system:

1. Log in to System Management Page.
2. On the System Management page, go to the License tab.
   
3. Select the refreshing method as per your requirement.
   
   
   • Online (recommended) — Click Refresh to connect to NetBrain License Server and refresh your subscription license immediately.
     

     Note: If your NetBrain Web/Web API Server does not have access to the Internet, you can configure a proxy server. Click the  icon at the upper-right corner, select the Use the following proxy server to access the internet and activate license check box and enter the required information.

   • Refresh By  Email — This method will Refresh your subscription license by sending an email to NetBrain. Use this refreshing method only when your NetBrain Web API Server cannot access the Internet.
     

     Note: Only use this activation method when your NetBrain Web/Web API Server is not allowed to access the Internet.

   1. Click Refresh By Email. 
   2. Generate your license file, attach the file to your email and send it to NetBrain Support Team. After receiving your email, the NetBrain team will fill in the license information on NetBrain License Server, generate the corresponding update license file, and then send it back to you.
   3. Click Browse to select the updated license file you received from the NetBrain team, then click Update.