R12.1-JA-2025June05

Define Email Triggers

Email trigger is a method for users to trigger diagnosis by Email:

  • Prerequisites: Setup Triggered Diagnosis by Email
  • Users fill in the data of the Email template and send an email to the NetworkBrain System.
  • Upon receiving this Email, the NetworkBrain System will create an Incident, match and trigger a Diagnosis, and reply with a link to the Incident Pane.

Define Self-Service Defining Triggered Diagnosis by Email