R12.1-JA-2025June05

Python Error

Python Error

Error Code: PF-007-001

Description

If the path failed, check the node/device which causes the failure and find the cause message in path log details. If you see Error message such as "An error occurred", follow the instructions below.

Troubleshoot

  1. Investigate the codes based on the python error message by NetBrain Platform/Dev Team.
  2. Collect the data and feedback for further troubleshoot.
  3. Collect Data:
  • Map Data:
    • Enable the path debug mode.
      Graphical user interface, text, application, email Description automatically generated
    • Export Map by clicking Contact NetBrain to export the node data. Remember to draw all the nodes/devices involved in the path on the map and expand all their neighbors before exporting the map.
      Diagram Description automatically generated
  • Python Error &Debug Logs: Copy the python error logs from the worker server and front server. Make sure the timestamp of logs is within the issue happened (Enable the python log print before collecting log data).
  • Customer Network Figure: Ask customer to feedback the network design figure that can show the path flow.

Sample Case

Case 140333: https://nbtech.lightning.force.com/lightning/r/Case/5008Z00001sSCjbQAG/view.


Scenario 3: Azure Path Failed Find Next Hop Failed