R12.1-JA-2025June05
Proxy Error / API Endpoint Cannot be Reached
Proxy Error / API Endpoint Cannot be Reached
Error Code: API-004-003
Description
Test might be successful (upgrading the version could resolve the inconsistency issue) while discovery failed and you will see "Error occurs! Detail: Resource not found from azure.com: Tenant" in the Device Log, which means the first API during discovery to fetch resource failed.
Troubleshoot
Check the front server log file "pythondebug.log" after the discovery, and you will see the following error messages:
- The front server couldn't reach the destination directly because of security reasons
- Set up a proxy server in "Proxy Manager" under "System Management"
- Provide basic configuration of the proxy server
- Make sure the front server could access to the following endpoint through the proxy server via the front server
- Collect Data
- Python Error & Debug Logs: Copy the python error logs from the worker server. Make sure the timestamp of the log is within the issue happened (Enable the python log print first before collecting logs data).
- API Raw Data: Only collect it upon the Dev Team’s request and the customer’s approval. For more information, contact NetBrain support.