R12.1-JA-2025June05
Programable Notification to 3rd-party System
Intent has these three diagnosis logics: 1) Send Email 2) Call Webhook API 3) Call Qapp, so the intent diagnosis results can be sent to users or 3rd systems via Email, Webhook API, and Qapp. (e.g., email ServiceNow to create a ticket or pass the data to Splunk via Webhook API).
The basic flow of sending diagnosis results is as follows:
