Manage Incident Type

Manage Incoming Incident Type:

1. Click and select Triggered Automation Manager.
2. Click the Incoming Incident Type tab.
3. Select an Incoming Incident Type, and click .
    

You can:

• Edit, delete and test this incident type.
• Export this incident  type to a local file.
• Move this incident type up, down, to top, and to bottom.
  

  Note: As the incident types are grouped by their source and category, the incident type can only be moved within their source.

  Note: The system will match an incoming API call to Incident Types according to the order.

• Define the Interactive Trigger for this incident type, so the incoming incident type can also classify sources from Email or self-service.
  

• To export all Incident Types, click .

To import an incoming incident type from a file (in .XIT format), click Import from the drop-down menu or   >  Add Incoming Incident Type … > select a local file in the pop-up window.

Manage Virtual Incident Type:

1. Click  and select Triggered Automation Manager.
2. Click the Virtual Incident Type tab.
3. Select a Virtual Incident Type, and click .  
   

You can:

• Edit and delete this incident type.
• Export (or Click ) this incident  type to a local file.
• Define the Interactive Trigger for this incident type, so the incoming incident type can also classify sources from Email or self-service.

To import a Virtual Incident Type, click Import from the drop-down menu or   >  Add Virtual Incident Type … > select a local file in the pop-up window.