When it comes to quickly solving IT service delivery issues, Network Operations teams must leverage the knowledge of their most capable subject-matter experts, as well as collaborate with SMEs on other operational teams, including NetOps, DevOps, AIOps, and SecOps. NetBrain incident collaboration makes it easy to utilize previous problem resolutions as well as bring all of the necessary players together, eliminating unnecessary handoffs and escalations.

Troubleshoot as a Team

Resolve issues faster by getting the right people involved right away. This includes members of the NetOps, SecOps, ServerOps, and DevOps teams. Any time a network incident is being investigated and diagnosed, a unique collaboration portal URL is generated by the NetBrain PDA System. This link is unique to the specific incident and can be accessed by anyone that is needed to resolve the issue. It includes a combination of the map for the involved area of concern, the messages associated with why the area is being investigated, and the diagnostics of what has automatically been performed with the results clearly identified. This approach enables all Ops teams to see issues in real-time, discuss the best plan of action, test various scenarios, and agree on resolutions, interactively. NetBrain enables everyone to work together and quickly restore IT service delivery.

Eliminating Hand-offs

As infrastructures have grown and extended to software-defined LAN, WAN, and cloud-services platforms, the subject-matter experts needed to support these structures have become less available. NetBrain automation enables all of these SMEs to share their expertise with their peers and make it executable. And as the various stakeholders involved in problem resolution become involved, NetBrain extends the visual management console to each of them, in real-time. No longer do escalations and hand-offs require the delays associated with bringing experts together.  NetBrain collaboration brings all of the needed SMEs together in real-time.

Make Informed Changes

NetBrain’s real-time collaboration visual management console enables diverse operational team members to resolve problems and apply automation in real-time, while collectively observing the results. NetBrain’s change management approach makes it possible to review, approve, implement and verify changes all in one place. And NetBrain’s Intent-Base Automation enables these operational teams to document change and verify that the application designer’s network performance intentions are respected during the change management process.

Network Troubleshooting
as a Team

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