Optimizing Network Operations through Collaboration

High performance Network Operation teams leverage collaboration

When it comes to quickly solving IT service delivery issues, the Network Operations teams must leverage a wide range of troubleshooting tools as well as the subject-matter experts who best understand each of the various parts of any infrastructure. One of the often overlooked realities in incident response is the time it takes to access, coordinate and hand-off to the other operational teams to resolve complex issues. These teams include the NetOps, DevOps, AIOps and SecOps teams. NetBrain incident collaboration makes it easy for all of the necessary players to come together at the same time and share the required knowledge so that the network gets to resolution faster.

Troubleshoot Collaboratively

Resolve issues faster by eliminating duplication of effort, time delays, and streamlining hand-off during escalation. Eliminate finger-pointing by giving every team — security, applications, virtualization — real-time visibility into what’s really going on. NetBrain’s Dynamic Map-based visual management console is a collaborative platform for end-to-end infrastructure management which enables teams to see the issues in real-time, discuss the best plan of action, test various scenarios, and agree on committed resolutions, interactively. NetBrain enables everyone to work together and restore IT service delivery quickly.

04 Quickly Share Maps for Compliance or Reporting

Smooth Operational Hand-offs

As infrastructures have grown and extended to software-defined and cloud-based platforms, the subject-matter experts needed to support these structures have become less available. NetBrain Automation enables all of these SMEs to share their expertise and make it executable. And as the various stakeholders involved in problem resolution become involved, NetBrain extends the visual management console to each of them, in real-time. No longer do escalations and hand-offs require the delays associated with bringing experts together.  NetBrain collaboration brings all of the needed SMEs together in real-time.

Collaborate on Change

NetBrain’s real-time collaboration visual management console enables diverse operational team members to resolve problems and apply automated runbooks in real-time, while collectively observing the results. NetBrain’s change management approach makes it possible to review, approve, implement and verify changes all in one place. And NetBrain’s Intent-Base Automation enables these operational teams to document change and verify that the application designer’s network performance intentions are respected during the change management process.

03 Collaborate Before, During and After Making Changes