Enterprise NetOps teams face 1,000s of network tickets every day, but are still trying to resolve all these tickets using mostly manual methods. They have reached a breaking point where keeping up with the flood of incidents is hampering their ability to not only maintain the network in good operating order, but also address longer-term goals of improving the agility and performance of networks that have become even more mission-critical in the current business environment.
This whitepaper outlines a practical, scalable approach to NetOps automation that automates the resolution of every ticket for the purpose of continuous MTTR reduction.