Automate the Resolution of Every Ticket

Enterprise NetOps teams face 1,000s of network tickets every day, but are still trying to resolve all these tickets using mostly manual methods. They have reached a breaking point where keeping up with the flood of incidents is hampering their ability to not only maintain the network in good operating order, but also address longer-term goals of improving the agility and performance of networks that have become even more mission-critical in the current business environment.

This whitepaper outlines a practical, scalable approach to NetOps automation that automates the resolution of every ticket for the purpose of continuous MTTR reduction.

  • The Transformation of NetOps
  • Challenges to Reducing MTTR
  • Automation to Resolve Every Ticket
  • The Lifecycle of an Incident