Generating Device Map: Testing the Triggered Automation
Contents
With our first triggered automation workflow created, we now need to verify our work by creating a test ServiceNow incident record.
1.In the ServiceNow search bar, search for Incident.
2.Navigate to Incident > Create New.
3.In the right pane, click New and enter the following values:
Field/Setting |
Value |
Caller |
Click the magnifying glass to display the list of available users in the ServiceNow system, then search for the correct user to associate this incident to. |
Configuration Item |
Click the magnifying glass to display the list of available items and search for a network device available on your network, then click its name. |
Short Description |
Provide a clear description of what is generating this incident ticket. For example, “Device XXX is not accessible from Device YYY, possible duplex issue again…”. |
Note: Additional fields within the incident record may be required by your local system administrator. Complete those fields as well before proceeding.
4.Click Submit to complete the ServiceNow Incident creation.
5.Confirm that the new Incident Record has been inserted at the top of the Incidents table.
6.Click the Incident Record Number.
7.Scroll down in the Incident Record and click the NetBrain Automation tab to display the Dynamic L3 Device Neighbor Map for the device identified in the ServiceNow Incident.
Note: If the NetBrain map does not display properly or there is an error logged in the NetBrain Automation tab, confirm configuration for any errors. Contact NetBrain Technical Support for additional assistance.