If a diagnosis is enabled for Self-service, the end-user can select and run this Diagnosis manually from Incident Portal or the IT Integrated System such as ServiceNow.

Self-service Settings defines parameters an end-user must input in the pop-up window when the Diagnosis is selected and run and other options:

• Diagnosis name: the name displayed to the end-user while selecting a diagnosis to run. It can be different than the diagnosis name defined in the Triggered Diagnosis window.

• Parameters to filter the member NIs:

oYou can select the NIC signature variable, member device, member network intent tag.

oFor each parameter, you can define the prompt, whether the end-user selects the value from the multi-choice and/or enter the value manually, whether it is mandatory, and hint.

▪When multi-choice is enabled, you should enter the possible choices separated by the semi-colon (;). These choices will be displayed to the end-user as the drop-down menu.

▪If both multiple-choice and manual input is enabled, the end-user can manually enter the value or select from the drop-down list.

• Maximum number of Network Intent Matched for One Trigger task: defines the maximum of matched NIs. The system will stop matching NIs when this number is reached.

• Create New NetBrain Incident if No Incident Exists for this ticket : will create a new incident if no incident exists for this ticket.

Note: The self-service setting has the default values so that the Diagnosis can typically work if you do not change the default setting.