Many users are accustomed to using Teams for instant communication when solving problems, so the incident provides the capability to automatically send all the messages from the NetBrain system to Microsoft Teams via webhook. This prevents users from typing information twice in the incident and Teams.

NetBrain users are now a part of the collaboration with existing groups in Teams.

Set Webhook in Teams Channel

Webhook URL created automatically in Teams channel can be used to connect NetBrain Workstation with Teams. With the following settings, users can get three key elements: name, image, and URL.

Integrate with Teams in NetBrain Workstation

Fill in the Channel URL via Webhook field with the URL created from the webhook. After saving the settings, the messages posted in an incident will be sent to Teams automatically.

Display Messages in Teams

The initial messages will be sent to Teams instantly after completing the settings in an incident, which contains the incident’s basic information and the first map thumbnail.

The message will be sent to Teams as soon as it is posted in the incident.

In Teams, the message contains the following four parts:

▪Sender in Webhook: Name and image are the same as the settings in the webhook.

▪Message: The same as that in an incident.

▪Link for Incident: It is controlled in the settings of incident:

▪Sender in Incident: The same as the username in the incident.

Note: Some patterns are not supported in Teams, such as the color, underline, size, and sequence number of the text.