Each ticket will:

•append a message into the corresponding Incident

•(optional) append a recommended Guidebook or Runbook template for the interactive troubleshooting

Besides the text, you can insert any data field from the category, built-in special fields ({Incident Type}, {source}, {category}, and {triggered time}), and hyperlink into the message.

To define a hyperlink, you define the label and URL. Besides the manual input, you can insert the data field and custom variable in both fields.