Unbinding Subscription License

Each subscription license is bound with the machine where it is activated. If you want to transfer or migrate the license to another server, you need to unbind it from the current machine and NetBrain License Server.

1.Log in to the System Management page.

2.In the System Management page, select the License tab and click Unbind.

3.Click Yes when a confirmation dialog box prompts.

4.Validate your license information in NetBrain License Server and unbind it from both your local machine and NetBrain License Server synchronously.

1)Enter your License ID, Activation Key, Email Address and click Unbind.

2)Click Close on a notification dialog box. A new activation key will be sent to the email address you have specified.

Note: If your NetBrain Web/Web API Server does not have access to the internet, you can configure a proxy server. Click the icon at the upper-right corner, select the Use a proxy server to access the internet check box and enter the required information.

Note: If your NetBrain Web/Web API Server is not allowed to access the Internet, you can unbind the license from your local machine first, and then send the unbind file to NetBrain Support Team to unbind it from NetBrain License Server.

1) Enter your License ID and Email Address.

2) Click Unbind. The netbrain.Unbind file will be generated and downloaded. If the unbind file cannot be downloaded as expected, click Generate Unbind File to download.

3) Send an email to NetBrain Support Team with the file attached. NetBrain support team will help remove your license information from NetBrain License Server.