Requesting NetBrain Engineers to help create a parser

If you cannot find the Parser you want in the Parser Library, you can submit a ticket to NetBrain by clicking Request Assistance:

1. Fill in the subject and description.
2. Attach the CLI command output (the retrieved sample data) to the ticket.
3. Click Support Agreement to read it and select the check box.
4. Click Submit.

The NetBrain team can help you build the right parser.

When the ticket is submitted, the NetBrain team will create the Parser and deliver it to you by Knowledge Cloud (KC) or by email:

• Deliver to you by KC:
  NetBrain team creates the Parser and uploads it to KC. The Parser will be automatically updated and indexed in the IE system. The Parsers uploaded to the KC are usually the general-purpose Parser that many users can use. 

• Deliver to you by email:
  If the Parser is not for general-purpose, it will be sent to you by email, or you can download it through a secure FTP site or NetBrain Customer Portal. Then you may import the Parser to the NetBrain IE system.