Integration with ITSM

NetBrain Trigger Automation System extends the value of your existing ITSM tools such as ServiceNow, BMC, and network data monitoring tools such as Splunk, ThousandEyes, and Datadog. It takes NetOps beyond alert handling by translating human troubleshooting knowledge into action through ITSM automation, reduces ticket MTTR by accelerating root-cause diagnosis for 95% of all incidents and issues, and reduces ticket service duration by at least 50%, for most tickets.

NetBrain Trigger Automation System uses REST APIs to integrate with popular ITSM systems, including ServiceNow and BMC.

• Reduce manual tasks and MTTR through ITSM automation
• Get context faster with real-time mapping of the devices and paths in your hybrid network
• Extend the value of an ITSM product like ServiceNow by running intuitive diagnostics via intents or runbook templates
• Eliminate hand-offs and escalations with real-time collaboration