Define Basic Settings

1. Click and select Triggered Automation Manager.
    
2. In Triggered Automation Manager, click the Incoming Incident Type tab and Add Incoming Incident Type.  
   
3. In the New Incoming Incident Type window, define the basic settings:
    

 • Name: a unique name for the incoming incident type, such as Interface Error Check, BGP Down, etc.

• Description: an optional field to describe the Incident.

• Source: select an Integrated IT system, such as ServiceNow.

• Category: select a source category, such as Incident (Incident ticket from ServiceNow).

• Condition: defining which API calls of this category coming from the source belongs to this Incident Type.
To define a simple condition:

1. Select a data field of the API call, for example, Short_description. 
   • You can also create a custom variable to retrieve the value from the data field by regular expression. The custom variable starts with $.
     
2. Select an operator (contains, does not contain, matches, does not match, is not null). For example, you can choose Contains. 
3. Enter a keyword. For example, you can enter Interface error.
   

   Tip: You can combine multiple simple conditions with the standard Boolean AND/OR operations.