Define the Conditions for the Intent to be Triggered

The triggered condition defines when this Diagnosis will be executed. The following Example illustrates how to define triggered condition for intent-based triggered automation.

Example: You can select Application Check. All incidents belonging to this virtual incident type can trigger associated intents to run for diagnosis or mapping.

1. Select the Incoming Incident Type or Virtual Incident Type to trigger this Diagnosis (Virtual Incident Type is selected in this example).
2. Select Incident Type: Select an incident type to categorize incoming tickets, e.g., Application Check. 
3. (Optional) Define the filters.
   1. Select a data field of the Incident Type.
   2. Select an operator (contains, does not contain, matches, does not match, is not null).
   3. Enter a keyword.

You can combine multiple simple filters with the standard Boolean AND/OR operations.