R12.1-JA-2025June05
Test the Incoming Incident Type
- Click Test in the New Incident Type window or Edit Incident Type window.
- In the Test Incident Type window, input the value of the corresponding data field, such as short description, number, etc.
- Click Test.
The system prints out the execution log with the following outputs:
- The values of custom variables if they are defined.
- The matched incident type
- Generated signature
- The Incident to be merged into or a new incident
- Incident message
- The incident message created by the Guidebook or Runbook
- Click the button View Result in Incident to view the matched Incident in Incident Pane.