Define the Incident Message

Each ticket will:

• Append a message to the corresponding Incident;
• (Optional) Append a recommended Guidebook or Runbook template for the interactive troubleshooting.

Besides the text, you can insert data field from the category, built-in special fields ({Incident Type}, {source}, {category}, and {triggered time}), and hyperlink into the message.

To define a hyperlink, you define the label and URL. Besides the manual input, you can insert the data field and custom variable in both fields.