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Webinar Recap: Event-Triggered Network Automation

June 10, 2020

Ed. note: The following transcript has been drawn from the on-demand recording — no registration needed or form to fill out — of  NetBrain’s Just in Time Automation for IT Operations webinar. Jason Baudreau, NetBrain VP of NetBrain, is your host. 

Let’s start with automation at the moment an event is occurring — event-triggered automation.

Looking at a typical workflow, we’ll take a look at the first-engineer response. These teams are typically overworked, and they’re understaffed. A large percentage of these tickets are closed without any resolution. Oftentimes, teams use a code like NTF (for “no trouble found”), and this usually indicates that a problem is intermittent and can’t be replicated. So the challenge is that the majority of these issues will resurface again  . . . and again . . . until someone is able to capture the data in real time or replicate the problem.

event triggered workflow 1

With automation, the crime scene can be captured at the moment of the event.

For example, by integrating NetBrain with a console like SolarWinds or a ticketing system like ServiceNow, a problem area can be documented automatically in what we call a Dynamic Map. And a predefined diagnosis can be initiated at that same instant. So it might be at 2 a.m. that there’s a bandwidth spike, or there’s a failover event. Now when the first engineer arrives on the scene, they’re picking up a ticket that’s already enriched with the resulting diagnostic and the map of the problem area.

event triggered workflow 2When Jerry gets to the trouble ticket, it’s already been enriched with a map of the problem area and automated diagnosis.

No human should touch a ticket before automation addresses it first.

So we believe that a human in fact shouldn’t have to touch a ticket as that first-line response, but instead automation should be the first response. Sometimes we call this “tier 0 response” — basically, done by a bot instead of a human.

See a demo of how Event-Triggered Automation works in practice

Note: The live demo of what NetBrain Event-Triggered Automation looks like in action begins at 1:45.

Next up:

Simplifying Network Complexity with Interactive Automation (with demo)

Troubleshooting Is a Team Sport: Automation Promotes Collaboration (with demo)

Make Safer Changes: Automated Change Validation (with demo)

 

Or watch the entire  Just in Time Automation for IT Operations webinar on-demand recording — no registration needed or form to fill out.

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